Refund & Exchange Policy

Effective Date: July 2025

At Cin Cin, every piece is made with care—and often made just for you. Because of the custom nature of our products, we do not offer refunds on custom or personalized items.

Exchanges

If you're not totally in love with your order, we're happy to offer an exchange whenever possible.

To be eligible:

  • Contact us within 7 days of delivery

  • Item must be unused and in original condition

  • Return must be postmarked within 14 days of receiving it

Email us at [Insert Email Address] with your order number and details. We'll walk you through next steps and provide a return label if needed.

Custom Orders

Custom and personalized pieces are non-refundable. However, if there's an issue due to a mistake on our part, we’ll make it right with a correction or replacement.

Shipping Issues

  • Lost or delayed packages: Once your order is in the hands of the carrier, we unfortunately can't guarantee arrival times. If your tracking hasn’t updated or your package is significantly delayed, reach out—we’re happy to help file a claim or track it down.

  • Damaged items: If your order arrives damaged, please contact us within 3 days with photos of the item and packaging so we can resolve it quickly.

International Orders

We’re happy to ship internationally! Please note:

  • Customers are responsible for any duties, taxes, or customs fees upon delivery

  • International shipping times can vary widely depending on location

  • We are not responsible for delays caused by customs

  • Exchanges for international orders are handled on a case-by-case basis—please reach out if there's an issue

Questions?

Email us any time at [Insert Email Address]. We’re a small team, but we always do our best to make sure you love your Cin Cin experience.