Terms & Conditions

Effective Date: July 2025

Welcome to Cin Cin! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our site, purchasing products, or booking services, you agree to be bound by these Terms.

1. Orders & Custom Work

We take pride in creating personalized items just for you.

  • Custom Orders: Once submitted, custom orders are final and non-refundable unless there is a defect or error on our part.

  • Design Approvals: If applicable, we will provide a design proof prior to production. Approval must be confirmed in writing.

  • Turnaround Times: Estimated turnaround times are provided at checkout or during booking. We will communicate any unexpected delays.

2. Live Event Bookings

Cin Cin offers live embroidery services for events.

  • Deposit: A non-refundable $100 deposit is required to secure your event booking.

  • Cancellation: Cancellations must be made at least 7 days before your event to avoid being charged the full service rate.

  • Merchandise: We include merchandise in our event rates, or we can embroider your provided items with prior approval.

3. Payment & Pricing

All prices are listed in USD and are subject to change without notice.

  • Payment is due at the time of purchase or as specified in your invoice.

  • We accept major credit cards and secure payment methods via our website.

4. Shipping & Returns

  • Shipping: We ship domestically (and internationally, if enabled). You’ll receive tracking info once your order is on the way.

  • Returns: Due to the custom nature of our work, all sales are final unless the item arrives damaged or incorrect. Please reach out within 7 days of receipt for resolution.

5. Intellectual Property

All content on this site—including designs, logos, images, and text—is the property of Cin Cin and may not be copied or used without permission.

6. Limitation of Liability

We do our best to ensure accuracy and quality, but Cin Cin is not liable for any indirect or consequential damages resulting from use of our site, products, or services.

7. Changes to These Terms

Cin Cin may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

8. Contact

Questions about these Terms?
Email us at [Insert Email Address]
Cin Cin – [Insert Mailing Address]